Shipping and Policy:
Our Shipping Procedures
At Finishing Touches... For Your Home & You we try our utmost to ship every order within a 48 hour business period. On odd occurances, an item may become out of stock before the website posts it as such, and a delay may become necessary in shipping. When this occurs we will contact you.
We ship the majority of our orders through the Canadian Postal Service. We have found them to be the most affordable for shipping to the USA and Internationally, and offer us both ground and air shipping. Contact us if you would like a price quotation for shipping faster, such as Purolator overnight.
We pack all of our orders right here in our own store keeping a tight reign on quality control. Our orders are shipped insured so there is no risk to our buyers.
Most orders leave our warehouse within 48 hours (excluding weekends and holidays) from our Elora, Ontario, Canada Offices. The exception to this would be items to be delivered within Ontario.
You may choose either ground or air shipping when you check out of our shopping cart. Prices will be shown at that time, depending on your delivery destination and shipping mode.
Any duties or taxes that may become applicable within your own country are your responsibility and not covered under our shipping costs.
If our database estimates your shipping higher than is necessary, we only charge the actual shipping rate to you, but it will never be higher without first contacting you.
Shipping standard for Shipping Surface to the USA is 6-14 business days.
Shipping standard for Air Shipping to the USA is 4-10 business days.
Shipping standard for International Air orders is approx. one week.
Shipping standard for International Surface orders is approx. 3-12 weeks.
Shipping standard for shipping within Canada is approx 3-9 business days.
Shipping standard for shipping within Ontario is approx. 1-2 days.
We notify you by email when your items have been shipped
Delays may take place if your parcel is held up in customs. Be sure to leave ample time for delivery as we are not resonsible for time sensitive deliveries. If you wish to have your items shipped via courier, costs will be considerably higher. Thanks for your understanding.
Some items are large, and must be shipped as oversize shipments. Certain countries will not accept oversize shipments through the post office. Items that CANNOT be shipped to these countries are clearly marked in their description. The most common countries we cannot ship these houses to include:
- South Africa
- Cayman Islands
- Cook Islands
- British Virgin Islands
For a complete list of countries that we cannot ship oversize to please click here
Our Policies and Procedures...
Returns must be accompanied by a return authorization number as well as your order number to obtain proper and prompt credit. We will advise you as to the shipping method to use when returning an item. All returns must be clearly marked RETURN and must be sent back to us through the postal system. Items that are received with customs and duty owing will not be accepted and will be returned to you, so please be sure to mark them properly before sending back.
Finishing Touches strives to offer you the highest quality products at the best possible prices. Your satisfaction is very, very important to us. However, sometimes mistakes can happen, it might be that you ordered the wrong size of an item, or that something arrived and was not what you had thought it would be. Or maybe the item met with misfortune enroute....whatever the case, we will try our best to make things right!
What will happen if an item arrives broken?
A damaged item, will be replaced free of charge by us, just be sure to let us know immediatley upon receipt of the goods. If the packaging is noticeable damaged, we may want you to take photographs so that we can recoup our losses with the shipping company.
What if there is nothing wrong with my purchase but I am just not pleased with my choice?
We want you to be pleased, and will accept returns (please call or email us first for authorization). We don't charge a handling or restocking charge, but you will be responsible for all shipping costs.
What will happen if my order gets lost in shipping?
All of our orders are shipped with insurance. There can be a delay in refunding your credit card, while the item is being tracked by the postal service, but you will never loose out.
What if I order something that is time sensitive and it is delivered too late?
Nothing is a sure thing, there can be delays in shipping time, customs delays, and other variables that are beyond our control.Leave yourself ample shipping time to allow for these variables. If an item is not received when you absolutely need it, let us know, and when it does arrive, refuse shipment. By doing this, shipping will only have to be paid once. If you choose to not accept delivery of an item due to a shipping delay, your credit card charges will be reversed upon the item's safe arrival back to us, less the original shipping costs.
Special orders are non returnable, unless they do not meet manufacturers secifications. All returns must be received in original packaging, in perfect condition, accompanied with your return authorization number and order number clearly marked on packaging to receive proper and prompt credit. Returns without these specifications will not be accepted.